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Saimag is dedicated to innovation & quality in providing cost effective solutions to our customers in the area of Information Technology Saimag's successful track record, enviable client base, sheer breadth of solutions capability, masterful domain expertise, and strong partnerships with global technology leaders are backed by quality systems and practices and continued infrastructure investments. Saimag approach is unique and it strives to deliver measurable benefits to its customers.

Field Engineering Services
We understand the importance of ensuring uptime of IT Infrastructure as enterprises deploy these for critical application. Product support is the lifeline for IT Infrastructure. The purpose is to ascertain that we are available to resolve problems pertaining to failure of components, inter-operability with other equipment, user-related queries or errors, etc

Response time
Uptime of hardware and software
Proactive maintenance

Provide hardware support for the following platforms:
• Based Servers: HP, IBM, Dell, Acer, Stratus
• RISC Based Servers: AS/400, RS/6000, HP 9000, SUN , SGI
• Storage: Brocade, Sun Microsystems, HP, IBM, Netapp, SUN, ADIC
• Desktops: HP, IBM, Dell, Gateway, Acer, Assembled
• Laptops: HP, IBM, Dell, Acer, Toshiba, Assembled
• Networking: Switches (Layer 2, 3), Routers, Firewalls, IDS and Modems of the following
  vendors Cisco, 3COM, Nortel, Enterasys, Dlink, Atrie, Multitech, RAD, Juniper, Netscreen

Facility Management
In Facility management services Saimag ensures that the customer’s equipments are in top operational condition and that they are receiving services in a prompt and organized manner. We offer Facility management services on Service Level Agreement (SLA) Model to organizations that choose to outsource their facility management operations in lieu of maintaining their own facility management personnel and resources

Broad Services Offered are
• Program Management
• Service Desk Management
• Server / Systems Management
• Desk-Side Management
• Network (WAN & LAN) Management
• Database Management
• Application Support
• Mail Management
• Telecom Management
• Data-Center Management
• Asset Management
• Data Center Management

The Saimag Edge:
• Use industry tested processes and state-of-the-art tools to offer customized services
• Comprehensive support that consists of a centralized IT Help Desk and technical support for Data Center    and End User requirement
• Customized solution for Managed Services which call for high levels of support commitments and   round-  the-clock support in specific and demanding environments such as

1.  Data centers,
2.  Contact Centers
3.  BPOs type of environments

Business Partner
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